Your Privacy Matters to ck677

When you register for an account, use the ck677 platform or interact with our support team, we collect certain categories of personal information. This section describes precisely what we collect and in what circumstances.

1.1 Information You Provide Directly

When you create a ck677 account or update your profile, you voluntarily provide us with:

• Your full legal name as it appears on an official government-issued identification document
• A valid email address that you actively control
• A mobile phone number registered in Bangladesh
• Date of birth (used to verify that you are 18 years of age or older)
• Residential address within Bangladesh
• A password of your choosing (stored in encrypted, hashed form — never in plain text)
• Payment details including bKash account numbers, Nagad wallet numbers, Rocket numbers, Upay details, or bank account and card details where applicable
• National Identity Card (NID) number or passport number when completing identity verification (KYC)

1.2 Information Collected Automatically

When you access the ck677 platform from any device, our servers and analytics systems automatically log the following technical data:

• IP address and approximate geographic location (city or district level)
• Device type, operating system version and browser type
• Pages visited, features used, games played and time spent on each section
• Referral URLs (the page or link that directed you to ck677)
• Session timestamps, login history and logout events
• Betting history, game outcomes, deposit and withdrawal transaction records

1.3 Information from Third Parties

In certain circumstances, ck677 may receive personal information about you from trusted third-party sources, including:

• Identity verification and age-check service providers (for KYC compliance)
• Payment processors and mobile financial service operators such as bKash, Nagad and Rocket
• Fraud detection and anti-money laundering (AML) screening partners
• Game providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi, when you play their games on our platform

ck677 does not knowingly collect personal data from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account.

ck677 processes your personal data only for specific, legitimate purposes. We rely on the following legal bases to process your information:

Marketing Communications: If you have opted in to receive promotional communications from ck677, we may contact you by email or SMS with information about bonuses, new games, seasonal promotions (such as Eid specials, BPL season offers and Pohela Boishakh promotions) and other platform news. You can withdraw your consent and unsubscribe from marketing communications at any time by using the unsubscribe link in any email or by contacting our support team.

We do not use your personal data to build advertising profiles or for behavioural advertising purposes. We do not share your data with advertising networks or social media platforms for targeting purposes.

ck677 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences and analyse how the platform is used. This section explains the types of cookies we use and your choices regarding them.

What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently and to provide information to the site operator. Cookies cannot run programmes or deliver viruses to your device.

ck677 does not use advertising cookies, retargeting pixels or third-party social media tracking scripts. Our analytics implementation is privacy-focused and does not share individual user behaviour data with external advertising platforms.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your ck677 account and using core platform features. Disabling functional cookies may affect your user experience (for example, your preferences may not be saved between sessions).

ck677 does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are contractually obligated to protect it to a standard consistent with this Privacy Policy.

4.1 Service Providers & Technology Partners

We work with carefully selected third-party service providers who process personal data on our behalf in order to deliver the ck677 platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay and banking partners process transaction data to facilitate deposits and withdrawals
• Identity verification providers: KYC and age verification platforms that confirm the identity and age of new players
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi receive session and gameplay data necessary to deliver their games on our platform
• Fraud and AML screening: Compliance technology providers that screen transactions and account activity against known fraud and money-laundering risk indicators
• Cloud hosting and infrastructure: Secure server and content delivery infrastructure providers that host the ck677 platform
• Analytics providers: Privacy-compliant analytics tools that help us understand platform usage patterns in aggregate

4.2 Legal and Regulatory Disclosure

ck677 may disclose your personal information to law enforcement agencies, regulatory bodies or government authorities in Bangladesh when we are legally required to do so, or when we have a good-faith belief that disclosure is necessary to:

• Comply with a legal obligation, court order or lawful government request
• Investigate, prevent or take action regarding suspected illegal activity, fraud or AML concerns
• Protect the rights, property or safety of ck677, our players or the public

4.3 Business Transfers

In the event that ck677 undergoes a merger, acquisition, corporate restructuring or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via email or a prominent notice on the Platform in advance of any such transfer, and you will retain your rights under this Privacy Policy.

The security of your personal data is a top priority at ck677. We implement a combination of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure or destruction.

Technical Safeguards

• All data in transit is protected by 256-bit TLS/SSL encryption
• Account passwords are stored using industry-standard one-way cryptographic hashing algorithms
• Two-factor authentication (2FA) is available and strongly recommended for all player accounts
• Our servers are hosted in secure data centres with physical access controls, intrusion detection systems and regular third-party security audits
• Database access is restricted by role-based access controls (RBAC), with access logs reviewed regularly
• Regular automated and manual penetration testing is conducted to identify and remediate vulnerabilities

Organisational Safeguards

• All ck677 staff with access to personal data are subject to strict confidentiality obligations
• Access to player data is granted only to employees and contractors who require it to perform their job functions
• Staff receive regular training on data protection, privacy compliance and security best practices
• A designated Data Protection Officer (DPO) is responsible for overseeing privacy compliance at ck677

Data Retention

ck677 retains your personal data for the following periods, after which it is securely deleted or anonymised:

• Account and identity data: For the duration of your account plus 5 years following account closure, to satisfy legal and regulatory obligations
• Transaction and betting records: 5 years from the date of the transaction, in accordance with financial record-keeping requirements
• Customer support communications: 3 years from the date of the interaction
• Technical logs (IP, session data): Up to 12 months from the date of collection
• Marketing consent records: For as long as you remain opted in, plus 3 years following opt-out (to demonstrate compliance)

As a player on the ck677 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data ck677 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing.
• Right to Restrict Processing: You may request that we temporarily suspend processing of your data while a dispute about its accuracy or our right to process it is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data that is carried out on the basis of ck677's legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will never charge a fee for handling a reasonable data rights request. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to refuse the request, in which case we will explain our reasoning in writing.

The ck677 platform integrates games and services provided by leading third-party game studios and technology partners. When you play a game powered by one of these providers, certain gameplay data is necessarily transmitted to that provider in order to deliver the game experience. This section clarifies the scope of that data sharing and your rights in relation to it.

Game Providers

ck677 currently offers games developed and operated by the following studios, among others:

• Pragmatic Play — slots, live casino, crash games and virtual sports
• Evolution Gaming — live dealer casino tables including roulette, baccarat and blackjack
• NetEnt — premium slot titles and live casino products
• Microgaming — classic and progressive jackpot slots
• Spribe — crash games including Aviator
• Ezugi — live dealer casino solutions

Each of these providers operates under their own privacy policy and data processing terms. When you launch a game, the provider receives your session token, game history within that session, and bet and outcome data. They do not receive your full name, NID, bank details or contact information unless you interact with them directly outside of the ck677 platform.

Payment Partners

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa or Mastercard, the relevant payment provider will process your transaction data under their own privacy terms. ck677 receives only confirmation of payment success or failure and a transaction reference number — we do not store your full payment credentials on our servers.

Links to External Content

The ck677 platform does not contain outbound links to external third-party websites. However, if any informational reference to an external organisation or brand is present on the platform, please be aware that ck677 has no control over the privacy practices of third-party websites and is not responsible for their content or policies.

ck677 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify you by:

• Posting the revised Privacy Policy on this page with an updated effective date
• Sending an email notification to the address registered on your ck677 account
• Displaying a prominent notice on the ck677 platform for a minimum of 14 days following the change

Your continued use of the ck677 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account and request deletion of your data.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ck677 handles your personal data, please contact our Data Protection team:

• Email: [email protected]
• Response time: We acknowledge all privacy enquiries within 2 business days and aim to provide a full response within 10 business days
• Language: Our support team handles enquiries in English
• Hours: Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

Complaints

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter. We encourage you to contact us directly in the first instance so that we have the opportunity to resolve your concern before any formal escalation. ck677 takes all privacy complaints seriously and will investigate each one thoroughly and impartially.